Contact Us
Got a question about a review, spotted something out of date, or want to flag a new casino not on Gamstop for us to look at? Here's how to reach us and what we can help with.
How to reach the team
You can contact us by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods. Please include as much detail as possible if you're reporting an issue with a specific brand — the casino name, the date, and what happened, so we can look into it properly.
What we can help with
- Corrections or updates to information on any of our casino write-ups, including bonus terms, free spins offers or wagering conditions that may have changed
- Suggestions for casinos not on Gamstop that you think deserve a review
- General questions about how we compare and rank sites, including our approach to non Gamstop casinos in the UK
- Feedback on your own experience with a listed operator, positive or negative
- Queries about our editorial process, disclosures or how the site is run — more background is on our About Us page
What we cannot help with
We're an independent comparison site, not a casino operator, so we can't process withdrawals, resolve account disputes, verify identity documents or intervene in a dispute you're having with a specific brand. Those matters need to go directly to the casino's own support team, and where relevant, to the licensing authority named in that operator's terms.
If you're finding it difficult to control your gambling and are looking for support tools or self-exclusion options that go beyond Gamstop, our Responsible Gambling page covers the practical steps available, including how self-exclusion works with sites outside the Gamstop scheme.
Before you write in about a bonus or free spins offer
A lot of the messages we get are about welcome offers — understandably, since terms can vary a great deal between operators. Before contacting us, it's worth checking the casino's own terms and conditions page for the specific wagering requirement, maximum bet while a bonus is active, and expiry date on any free spins, since these are set by the operator and can change without much notice. If something on our site doesn't match what you see at the casino, let us know and we'll check it against the current listing.
Reviewing your message
When you get in touch, here's roughly what happens on our end:
- Your email is read and logged by a member of the editorial team
- If it relates to a specific review, we cross-check the details against the operator's current site
- Corrections are made where the information has genuinely changed
- We reply to let you know what, if anything, was updated
For general questions rather than corrections, we'll simply answer as clearly as we can, or point you to the relevant page — such as our Terms and Conditions if your query is about how the site itself operates.
A note on what this site does
Non Gamstop Casinos is a comparison resource covering casinos operating outside the Gamstop self-exclusion scheme, along with the free spins and welcome offers these sites list. We may earn a commission when readers click through to a listed operator, but this has no bearing on how brands are rated or ranked — our scoring is based on factors like offer terms, game range and payment options, not on commercial arrangements. If you'd like more detail on that process, our team is happy to explain it further by email.
All players must be 18 or over. If gambling stops being fun, or you want to talk through your options, our Responsible Gambling page is a good place to start, and reaching out to us directly is always an option too.